Consumers’ Role in the Payments Transformation

Resource Type
Business Check Program, Consumer Check Program


Claire Greene of the Federal Reserve Bank of Atlanta shares the latest insights from Fed research on consumer payment choice and preference, both at the physical point of sale and online. Claire’s data shows how Americans perceive the security of various payment types, how those beliefs impact behavior, and how payment decisions are affected by both income level and size of purchase. It also helps debunk some popular myths about cash usage and e-commerce. This information can be helpful in tailoring customer education and communication, and also for designing strategies to encourage desired customer behaviors.

Claire is joined by payments expert (and Deluxe alumnus) Glen Sarvady. The two approach the material in a conversational style over 45 informative minutes.

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