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Posts tagged with "new accounts"


The Future of the Branch: They Still Play a Vital Role in Your CX

If you spend time reading trade publications like I do, you’ll see a lot of articles declaring the death of things … direct mail, community banking, debit rewards, and even checks (how dare they!) One that I see quite frequently though is the death of the bank branch. I think this declaration is a little…

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Can You Spot a Synthetic ID? The $6 Billion Mistake in Banking

By Laura Bruck, EZShield New research from the Auriemma Consulting Group (ACG) paints a bleak picture of the state of synthetic identity theft and its hit to the banking industry. Synthetic identity theft cost banks $6 billion in 2016. Five percent of charged-off accounts and up to 20 percent of credit losses are thought to…

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Mythed Opportunities: What You Think You Know About Onboarding Can Cost You Business

A famous quotation from American author and humorist Mark Twain speaks to the dangers of misconceptions. “It ain’t what you don’t know that gets you into trouble,” Twain said. “It’s what you know for sure that just ain’t so.” Is what you think you know about onboarding costing you business? Our experience and research indicate…

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