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Posts tagged with "community banking"


The Future of the Branch: They Still Play a Vital Role in Your CX

If you spend time reading trade publications like I do, you’ll see a lot of articles declaring the death of things … direct mail, community banking, debit rewards, and even checks (how dare they!) One that I see quite frequently though is the death of the bank branch. I think this declaration is a little…

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Ill-Will Affects All Banks

“I feel like if this could happen with Chase, then this could happen with another bank, too.” That quote comes from an article in the November 2011 issue of the AARP Bulletin, a tabloid-size newspaper. It’s a summary of the feelings the family featured in the news story has after Chase “accidentally” froze all their…

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