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Posts tagged with "chatbots"

06/14/2019

Congratulations! Your bank is now a tech company

Mastering your AI project means aligning the right resources. Resources. They’re one of the biggest decisions your bank will make in its artificial intelligence (AI) program. In-house or outsourced? FinTech or consulting firm? Ongoing relationship or project-based? There’s no single path to success. Most financial institutions (FIs) will leverage a combination of internal talent, external…

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05/29/2019

Four strategies to make your bank’s first AI project a success

Early adopters emphasize quick wins and cross-functional collaboration. Artificial intelligence (AI) is rapidly moving mainstream, with mid-sized financial institutions (FIs) ready to realize its benefits. To set up your first AI project for maximum efficiency, ROI and impact, we’re sharing tips from early adopters. Many of these lessons learned come from leading banks who participated…

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05/14/2019

AI for Electronic Receivables: Ready, set, match!

Artificial intelligence is changing the game for electronic receivables. In the last two decades, technology has revolutionized commercial banking products. First came online banking, with 24/7 access via secure web portals. No more calling the bank to execute a wire, view account balances or transfer funds. Mobile banking followed, taking convenience to a new level….

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04/30/2019

Chatbots and virtual assistants poised to disrupt customer experience for FIs

Customer experience. In the last decade, it’s moved from operational afterthought to strategic differentiator, with brands like Zappos and Amazon setting a high bar for all industries. Consumers and businesses now expect: 24/7 availability Immediate answers Personalized service Tailored recommendations Access via phone, web, apps, live chat—even voice assistants like Siri and Alexa Chatbots and…

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03/19/2019

As AI gap widens, mid-sized banks must act now – or risk falling behind

Less than 20 percent of mid-size FIs have AI plans for 2019 Ask a banker about technology and innovation, and more than likely, you’ll hear a reference to artificial intelligence (AI). Whether it’s the promise of algorithms, the complexity of big data, or the dreaded rise of the machines, the buzz about AI makes the…

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06/27/2018

What’s Impacting CX in 2018

The “customer experience” is getting so much hype these days it even has its own hip moniker: CX. Why is CX the hot topic right now? One reason is because tech titans like Amazon and Netflix have completely redefined it. For Amazon, Netflix, Google, Facebook and others, CX is alpha and omega, front and center,…

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09/26/2017

Using Machine Learning to Maximize Customer Acquisition and Retention

Two mothers sit on a park bench, watching their offspring on the playground. Mom No. 1 observes to Mom No. 2, “Your son is very intelligent.” Mom No. 2 sighs, shakes her head and responds, “Yeah, but he’s not interested in learning.” This vignette perfectly encapsulates the relationship between artificial intelligence (AI) and machine learning….

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