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Posts in category "Treasury Management"

12/10/2019

How to size up the value of treasury management

Critical questions treasury leaders need to ask themselves and their teams. With a variety of challenges squeezing profits and increasing competition for commercial customers, financial institutions (FIs) are re-evaluating the role of treasury management. Is it a back-office function primarily in support of commercial (i.e., loan) relationships? Or, is it a self-sustaining sales and service…

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12/03/2019

Service function or sales engine? Solving treasury management’s identity crisis.

Why FIs must rethink their treasury function’s potential It’s a dynamic time for financial institutions (FIs). Low rates are jeopardizing fee income. Aggressive competition exists for commercial deposits. Customer experience goals often collide with resource realities. Fintechs are disrupting the status quo of the industry. The pressures for FIs are not new, but they are…

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07/08/2019

Treasury 3.0: Why Banks Need Customer-Centric Data Mining

Bankers have seized upon “customer-centricity” as a core value, recognizing that building shareholder value requires banks to create value for their customers. But why doesn’t this core value translate to data mining? Banks enjoy a forensic level of data about their customers. In the B2B space, banks can infer: How their customers manage and invest…

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06/14/2019

Congratulations! Your bank is now a tech company

Mastering your AI project means aligning the right resources. Resources. They’re one of the biggest decisions your bank will make in its artificial intelligence (AI) program. In-house or outsourced? FinTech or consulting firm? Ongoing relationship or project-based? There’s no single path to success. Most financial institutions (FIs) will leverage a combination of internal talent, external…

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05/29/2019

Four strategies to make your bank’s first AI project a success

Early adopters emphasize quick wins and cross-functional collaboration. Artificial intelligence (AI) is rapidly moving mainstream, with mid-sized financial institutions (FIs) ready to realize its benefits. To set up your first AI project for maximum efficiency, ROI and impact, we’re sharing tips from early adopters. Many of these lessons learned come from leading banks who participated…

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05/14/2019

AI for Electronic Receivables: Ready, set, match!

Artificial intelligence is changing the game for electronic receivables. In the last two decades, technology has revolutionized commercial banking products. First came online banking, with 24/7 access via secure web portals. No more calling the bank to execute a wire, view account balances or transfer funds. Mobile banking followed, taking convenience to a new level….

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04/30/2019

Chatbots and virtual assistants poised to disrupt customer experience for FIs

Customer experience. In the last decade, it’s moved from operational afterthought to strategic differentiator, with brands like Zappos and Amazon setting a high bar for all industries. Consumers and businesses now expect: 24/7 availability Immediate answers Personalized service Tailored recommendations Access via phone, web, apps, live chat—even voice assistants like Siri and Alexa Chatbots and…

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