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05/15/2019

Rates have dropped. How does that impact mortgage lending?

Is your phone ringing off the hook for mortgage applications and refinances yet? Mortgage lenders have been anticipating an increase in applications because of this juggernaut of a job market, with unemployment rates hovering at historic lows. In March, the Bureau of Labor Statistics reported that the national unemployment rate stayed at a rock-bottom 3.8%….

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05/14/2019

AI for Electronic Receivables: Ready, set, match!

Artificial intelligence is changing the game for electronic receivables. In the last two decades, technology has revolutionized commercial banking products. First came online banking, with 24/7 access via secure web portals. No more calling the bank to execute a wire, view account balances or transfer funds. Mobile banking followed, taking convenience to a new level….

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05/13/2019

The state of mortgage lending in 2019

We all know that 2018 was a tough year for the mortgage industry, and we should be braced for more of the same in 2019—with a slight increase in purchase volume being offset by a drop in refinance volume. This was the takeaway from Garth Graham’s session at Deluxe Exchange 2019. Garth is Senior Partner…

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05/01/2019

Millennials: An Untapped Resource to Drive Success

With millennials poised to outpace baby boomers as the largest generation and expected to represent 50 percent of the workforce by 2020, it’s more vital now than ever to prepare your millennial employees for the leadership roles ahead. The finance industry has long struggled to attract—and retain—this coveted generation, many of whom joined the workforce…

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04/30/2019

Chatbots and virtual assistants poised to disrupt customer experience for FIs

Customer experience. In the last decade, it’s moved from operational afterthought to strategic differentiator, with brands like Zappos and Amazon setting a high bar for all industries. Consumers and businesses now expect: 24/7 availability Immediate answers Personalized service Tailored recommendations Access via phone, web, apps, live chat—even voice assistants like Siri and Alexa Chatbots and…

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04/24/2019

Why banks should institute rate floors if they haven’t already

Ah, the ever-changing economy. One day interest rates are up, the next day they’re down. Not exactly a roller coaster, but it’s at least a merry-go-round. Those rates impact the mortgages banks offer to their customers, adjustable rate mortgages most of all. Customers choose ARMs because they’re betting the rates aren’t going to go up…

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04/23/2019

Exploring acquisition trends in banking

Recently, we noticed a trend of credit unions purchasing community banks and were curious about why this was happening. Research from Filene Research Institute confirmed the trend and shared insights about why credit unions are doing this, if we should expect to see more, and if community banks should consider looking at acquiring credit unions….

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