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Overview of Improving the CX in Banking Report [Video]

Resource Type
Video
Solution
Engage
Product
Deluxe Marketing Services

Jim Marous, Digital Banking Report

Improving the customer journey and providing a positive customer experience was ranked as the number one trend as well as the top strategic priority in a survey of global banking organizations for 2017, according to the “Improving the CX in Banking Report” from the Digital Banking Report, sponsored by Deluxe. The question is whether organizations are investing adequately enough and culturally enough to make a difference.