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Posts tagged with "Technology"

06/27/2018

What’s Impacting CX in 2018

The “customer experience” is getting so much hype these days it even has its own hip moniker: CX. Why is CX the hot topic right now? One reason is because tech titans like Amazon and Netflix have completely redefined it. For Amazon, Netflix, Google, Facebook and others, CX is alpha and omega, front and center,…

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06/01/2018

Branch of the Future: Is Technology the Only Answer?

When we talk about the Branch of the Future in banking, most of what we think about tends to be those new branch pilot concepts that are trotted out every year: Futuristic designs full of touchscreens, self-serve stations, open floor plans and lounges. In other words, we imagine branches that look like anything BUT a…

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05/01/2018

The Data-Centric Organization: Overcoming the Challenges We All Face

If you are in marketing today, you’ve likely seen first-hand how powerful data is for marketing. At Deluxe, we’ve had a first-row seat to the evolution of data-driven marketing. We’ve been helping financial institutions achieve superior ROI through omni-channel marketing solutions for years, and we’ve seen first-hand the impact data has had on marketing and…

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12/06/2017

Helping Your CEO Feel Better about Risk Management

Bank CEOs are a worrisome bunch, and really, who could blame them? It’s the role of a CEO in any industry to manage necessary business risks and eliminate unnecessary ones. Financial institution CEOs have to do so in an environment that’s fraught with risk from multiple sources. PWC’s 20th CEO Survey illustrates the worries financial industry CEOs…

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05/01/2017

Blockchain and Banks: What’s in Store for 2017 and Beyond

“Blockchain will do to the financial system what the Internet did to media.” — Harvard Business Review “Around 80% of banks are developing their own blockchain technology.” — ValueWalk “Blockchain will be used by 15% of big banks by 2017.” — Fortune Google the phrase “blockchain and banks” and you’ll get more than half a million results, many…

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04/04/2017

Vendor Relationships May Be the Key to Better Tech

Fast, easy, relevant and seamless — that’s what customers expect from their financial institutions. Of course, not everyone is getting that experience right now, and banks of all asset sizes are turning to technology to help them meet customer expectations. In fact, 70 percent of financial institutions surveyed by American Banker said they plan to spend more…

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03/13/2017

The Truth About Data: Numbers Don’t Lie, But Everything Fluctuates

Data has always been an asset as valuable as cash in the banking industry. Technology and the emergence of big data have made it easier for financial institutions to use the volumes of information at their disposal in new ways. Financial institutions use data to drive a number of key decision-making processes, from who to…

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