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Posts tagged with "omni-channel experience"

06/04/2018

The Future of the Branch: They Still Play a Vital Role in Your CX

If you spend time reading trade publications like I do, you’ll see a lot of articles declaring the death of things … direct mail, community banking, debit rewards, and even checks (how dare they!) One that I see quite frequently though is the death of the bank branch. I think this declaration is a little…

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04/09/2015

Crowd Sourcing at Deluxe Exchange 2015

Crowd sourced content is all the rage these days. What makes it popular is that it gives a voice to people and an opportunity to not only be heard but to influence the world around them in a new way. Deluxe brought crowd sourced content to Deluxe Exchange in 2015 with a unique mind mapping…

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