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Posts tagged with "Fintech"

06/27/2018

What’s Impacting CX in 2018

The “customer experience” is getting so much hype these days it even has its own hip moniker: CX. Why is CX the hot topic right now? One reason is because tech titans like Amazon and Netflix have completely redefined it. For Amazon, Netflix, Google, Facebook and others, CX is alpha and omega, front and center,…

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05/24/2018

How Can Community Banks Sail Through Growing Pains?

Community banks want big-bank budgets for new capabilities. Big banks want that community-bank feel for their customers. Which of these banks has the more difficult climb? My Unique Findings at an Incredible Community Bank Their small branch that once sat on a dusty road with little traffic now occupies the epicenter of a community that has…

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03/07/2018

Learnings from the Main Stage at DX18

Deluxe Exchange 2018 (DX18) in Boca Raton last month was packed with exclusive, thought-provoking content, innovative solutions to industry issues, and dialogue that helped attendees navigate their day-to-day priorities and long-term business transformations. DX18 brought together leading industry experts as well as treasury management, marketing, and retail executives responsible for market growth. It was all…

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11/27/2017

It’s Time: Banks Need to Give Loyalty Program Members Access Via Mobile Apps

When was the last time you went to the grocery store, visited a library, attended a sporting event or commuted to work and didn’t see someone on a mobile device? Can’t remember? Neither can I. Mobile technology has become a critical component of American life, and banks have wisely leveraged consumers’ growing affinity for all…

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09/28/2017

What’s on the Agenda for DX18?

Can you believe fall is here? You’re probably diving into Q4 and all the hours of planning, forecasting, and analyzing that go into prepping for next year. We know you’re busy, but don’t forget — Deluxe Exchange 2018 (DX18) will be here before you know it! You’ll notice quickly when you visit the Deluxe Exchange website that…

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08/22/2017

Today’s Competition Is Different but Still Tough — Do You Know How to Stand Out? 

Competition has always been as much a part of the banking industry as dollars and cents. Today, we hear a lot about how years of mergers, acquisitions, consolidations, and collapses in the banking industry have culled the playing field … all the way down to a “mere” 1,799 insured, U.S-chartered commercial financial institutions with assets…

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08/18/2017

The Beauty — and Profitability — of Offering a Second Chance to Unbanked and Underbanked Consumers

Would we have the iPhone today if Steve Jobs hadn’t gotten a second chance at running Apple? If Milton Hershey hadn’t gotten a third chance after founding two failed companies, would we have the Hershey’s Kiss? Everyone, at least once in their lives, wishes for a second chance. When people get a second chance, they…

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