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Posts tagged with "credit unions"

08/15/2018

ABA List Highlights How Banks’ Tax Savings Will Be Spent

When tax reform was first announced, there were plenty of predictions as to how the tax savings would be spent. Thanks to the ABA’s Energizing the Economy list, we can actually see – in one place – how banks are spending their initial windfall. Across the list, there is a healthy investment in employees, whether…

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06/04/2018

The Future of the Branch: They Still Play a Vital Role in Your CX

If you spend time reading trade publications like I do, you’ll see a lot of articles declaring the death of things … direct mail, community banking, debit rewards, and even checks (how dare they!) One that I see quite frequently though is the death of the bank branch. I think this declaration is a little…

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06/01/2018

Branch of the Future: Is Technology the Only Answer?

When we talk about the Branch of the Future in banking, most of what we think about tends to be those new branch pilot concepts that are trotted out every year: Futuristic designs full of touchscreens, self-serve stations, open floor plans and lounges. In other words, we imagine branches that look like anything BUT a…

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04/26/2016

Beyond the Trends: What’s Really on the Horizon for Banks in 2016 and Beyond

As the first quarter of 2016 draws to a close, it’s a good time to look at what’s on the horizon for the rest of the year. The financial services pros at Mintel Compremedia, the world’s leading market intelligence agency, recently published their Financial Services Marketing Trends for 2016. I really enjoyed learning more about what the experts at…

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04/21/2016

How Banks can Hang Up on the Growing Problem of Call Center Fraud

Fraud has been around in one form or another since humans invented the concept of money. When payments shifted into the digital realm with online and mobile channels, fraudsters followed. In response, banks tightened security measures for online and mobile channels, and embraced chip and PIN technology. Their moderate success in thwarting fraud in those…

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03/04/2016

M&A Market is Looking Up for 2016: Is this the Time for Your Bank to Make a Move?

Do you remember the feeling you had when you first began dating your spouse? The butterflies in your stomach when he or she was around…hoping it was that special someone every time the phone rang… feeling like you were constantly on Cloud 9.  Then, it happened – a year into the relationship and you quickly…

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03/03/2016

Musings from CUNA’s Government Affairs Conference

Last week 5,000 credit union leaders gathered in Washington DC for CUNA’s annual Government Affairs Conference (GAC). As its name implies, the GAC is heavy on congressional interaction and industry advocacy. Given the heightening battle of legislative tug of war between banks and credit unions, that’s a reasonable use of time. But as the largest…

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