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Posts tagged with "banking"


Branch of the Future: Is Technology the Only Answer?

When we talk about the Branch of the Future in banking, most of what we think about tends to be those new branch pilot concepts that are trotted out every year: Futuristic designs full of touchscreens, self-serve stations, open floor plans and lounges. In other words, we imagine branches that look like anything BUT a…

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Top-4 Cyber Crime Threats to Small Businesses and Banks Alike

By Eugene Bekker Bankers and small business owners: protecting your business against cyber crime is now more important than ever. In 2015, the U.S. Director of National Intelligence ranked cybercrime as the No. 1 security threat in the country. Despite popular belief, cyber criminals actually prefer small businesses institutions simply because they are easier to…

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Is the Banking Industry Finally Ready to Explore Intrapreneurship?

Recently, Fortune reported on Citigroup’s creation of Citi FinTech, a skunkworks organization within Citi aimed at taking on FinTech challengers by mimicking many of the tactics that have made the banking industry disruptors so very successful to this point. Anyone outside the financial services industry may well wonder what the excitement is about; after all, big companies…

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Responsible Innovation The Key to Successful Growth for Banks

The Office of Comptroller of the Currency (OCC) initiated a working group in 2015 to begin to assess the evolution of technology and innovation in financial services, resulting in publication of a white paper at end of Q1, and requested industry comments on strategic questions. The dialog will continue later this month, at an OCC…

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Mobile Emerges as the Service with the Most Power to Drive Loyalty at Banks

Loyalty programs have multiple factors going for them in terms of engaging consumers, but the fundamental one is this: consumers want more value. In exchange for handing over their hard-earned dollars, customers want something more in return than just the products or services they’re paying for. They want added value, and loyalty programs excel at…

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Bank Loyalty Extends Beyond Customer Acquisition Incentives

Banks do plenty to reward new customers, offering hefty cash bonuses for opening new accounts. And while cash incentives have become richer and more competitive over time, that tends to be where the rewards stop. Many industries, mainly retail and credit cards, work hard to consistently reward loyal customers with tangible, regular rewards. In banking,…

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Banking for the iGeneration

Generation Z, or as we like to call it at Mintel, the iGeneration, is already gaining a lot of attention and considered by some to be the next big thing for marketers. Mostly in their tweens and teens, the iGeneration can loosely be defined as kids between 8 and 20 years old, deeply entrenched in…

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