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Posts in category "Featured"

08/24/2016

Your Fast Follower Strategy is Riskier Than You Realize

In my last post Leaders, Learners and Laggards I talked about banking leaders who describe their approach to innovation as being a “fast follower, and how my typical retort is that they are half-right— most of them are definitely followers, but there usually isn’t anything fast about their approach. This has spurred some great discussions…

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08/01/2016

The Secret to Survival: The Digital Transformation is All About Customers

The banking digital transformation is all about customers. Why are many banks, especially smaller community financial institutions, still resisting the digital transformation? Without question, the change is happening. Undeniably, FIs that fail to keep up will find themselves at the back of the pack, struggling to regain a leading position in the marketplace. Many factors…

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07/28/2016

Leaders, Learners and Laggards

I talk with a lot of banking leaders who describe their approach to innovation as being a “fast follower. My typical retort is that they are half-right— most of them are definitely followers, but there usually isn’t anything fast about their approach. Pioneers are the ones who get hit with arrows, and it is only…

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07/11/2016

Is Customer Experience on the Radar or Long Gone for your Financial Institution?

I recently had the joy of painting our master bedroom. I’m sure you caught onto the sarcasm of that first line. Our adventure started with a trip to Sherwin William (for the first time ever) to pick out colors. Armed with throw pillows we chatted with a color consultant for a good ten minutes and…

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07/07/2016

The Investor Call that Sent Ripples through the Alternative Lending Industry

It’s easy to get overwhelmed and think that everything is happening at once. Sometimes, though, it’s true, everything is happening all at once! The Alternative Lending industry will definitely look back at May 2016 as one of those periods when everything happened at once – where big parts of the way businesses work were altered…

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06/22/2016

Assessing Bank CFO Value: Are You Paying Brand-name Prices for Knockoff Work?

That old saw “you get what you pay for” may well be true when you buy a knockoff handbag from a guy selling them out of the back of a truck near Times Square. That bag may look a lot like a famous designer’s latest and priciest creation, but chances are good the strap will…

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06/20/2016

What Ikea Can Teach Us About Onboarding New Account Holders

Ikea is known worldwide for a few things. The first is for selling highly-functional, ultra-affordable furniture available in bulk. They come into major metro areas with one massive store and let their marketing engine build the excitement. People drive from all over the metro area for the experience and for the trendy designs from the…

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