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Posts in category "Featured"

06/12/2018

Can Treasury Management Survive Digital Darwinism?

Google recently blew Silicon Valley’s collective mind when it debuted its new digital assistant. It’s voice is so human, filled with “ums” and hip expressions and human flaws, that it’s literally impossible to tell you’re talking to a machine. And just like that, Siri, the personal robot assistant who wowed us when it came on…

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06/05/2018

Half of Americans Are Confused About Credit Card Rewards

Do your customers have a handle on their credit card rewards? Is it about miles? Points? Cash back? A mixture of all three? Do they know how, exactly, they’re earning the rewards and how to redeem them? If you think they do, you might want to think again. A new survey by NextAdvisor found that roughly half…

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06/04/2018

The Future of the Branch: They Still Play a Vital Role in Your CX

If you spend time reading trade publications like I do, you’ll see a lot of articles declaring the death of things … direct mail, community banking, debit rewards, and even checks (how dare they!) One that I see quite frequently though is the death of the bank branch. I think this declaration is a little…

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05/31/2018

7 Human Behavior Hacks That Increase Engagement and Response Rates

Nancy Harhut, chief creative officer for HBT Marketing, gave a fascinating talk at Deluxe Exchange 2018 (DX18). It was all about using social science about human behavior to influence buying decisions. If you didn’t make it to the conference, or if you did and want a refresher, here’s are some of the things that I…

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05/24/2018

7 Benefits of Online Check Shopping Implementation

Is your customer able to order checks online? Are your customers able to easily locate and place an order on your mobile site? If your answer to either of those questions is no, you might want to spend some time looking at this experience from your customers perspective. It might seem like a bit of…

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05/17/2018

The Battle for Retail Deposits

A coffer filled to the brim with low-cost deposits … ah, those were the days. As anyone in banking will tell you, the days of free-wheeling deposit growth for community banks are grinding to a halt. The reason? The Federal Reserve made good on its promise to raise rates, and more are coming down the…

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05/16/2018

Chasing Your Best Self: It’s All About Your Mindset

Most companies have a set of core values that define their culture. At Deluxe, we have what I think is an awesome set of values. We call it THRIVE. Here’s what it stands for: T: Teamwork. Unified by our strengths, our flaws, and our differences, we work as one team. H: Honesty & respect. We help one…

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