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Posts in category "Featured"

02/20/2019

What Toy Stores Can Tell Banks about AI’s Influence on Future Customer Expectations

Artificial intelligence really is a double-edged sword, isn’t it? Our society views this technology with equal parts fear and fascination. Using machine-learning algorithms to analyze the unique genetic make up of a cancerous tumor and predict the best drug therapies is fascinating. But headlines that claim robots will steal a good chunk of jobs in the…

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01/15/2019

Amazon Insurance & The Consumerization of Payments

Last year, Mr. Bezos officially entered India’s insurance market. The rumors swirled all summer long in 2018, especially after Amazon’s acquisition of PillPack, an online pharmacy that’s giving brick-and mortar-operations a run for their money If Amazon could eventually master the payment processing complexities of the medical industry, why couldn’t they consider the insurance market?…

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06/12/2018

Can Treasury Management Survive Digital Darwinism?

Google recently blew Silicon Valley’s collective mind when it debuted its new digital assistant. It’s voice is so human, filled with “ums” and hip expressions and human flaws, that it’s literally impossible to tell you’re talking to a machine. And just like that, Siri, the personal robot assistant who wowed us when it came on…

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06/05/2018

Half of Americans Are Confused About Credit Card Rewards

Do your customers have a handle on their credit card rewards? Is it about miles? Points? Cash back? A mixture of all three? Do they know how, exactly, they’re earning the rewards and how to redeem them? If you think they do, you might want to think again. A new survey by NextAdvisor found that roughly half…

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06/04/2018

The Future of the Branch: They Still Play a Vital Role in Your CX

If you spend time reading trade publications like I do, you’ll see a lot of articles declaring the death of things … direct mail, community banking, debit rewards, and even checks (how dare they!) One that I see quite frequently though is the death of the bank branch. I think this declaration is a little…

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05/31/2018

7 Human Behavior Hacks That Increase Engagement and Response Rates

Nancy Harhut, chief creative officer for HBT Marketing, gave a fascinating talk at Deluxe Exchange 2018 (DX18). It was all about using social science about human behavior to influence buying decisions. If you didn’t make it to the conference, or if you did and want a refresher, here’s are some of the things that I…

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05/24/2018

7 Benefits of Online Check Shopping Implementation

Is your customer able to order checks online? Are your customers able to easily locate and place an order on your mobile site? If your answer to either of those questions is no, you might want to spend some time looking at this experience from your customers perspective. It might seem like a bit of…

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