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Posts by Mehul Patel

08/21/2017

How one bank migrated 30,000 RDC accounts to a new platform in 14 months

“There were moments of calm, and moments of sheer terror,” said the bank’s director of cash management products and services. Migrating your clients from a legacy RDC platforms to a new system is a big deal when all of them use RDC. But the bank needed an RDC partner with a customer support philosophy that…

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07/31/2017

3 research-backed strategies to introduce business mobile to SMBs

Check deposits continue to drive branch traffic with 93 percent of surveyed SMBs making branch deposits. These statistics provide motivation to migrate these expensive branch transactions to self-service channels such as business mobile remote capture. Like consumer mobile, business mobile is deployed either by being integrated to an institution’s mobile app or as a stand-alone,…

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06/07/2017

Level The Playing Field With Business Mobile

Business mobile isn’t just for big banks. A boutique bank with no retail presence is leveling the playing field in some of the most competitive banking markets in the United States by offering its clients this ‘big bank’ product. Business mobile is a key part of the institution’s customer focus and is being introduced in…

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06/05/2017

Barking & Bleeding: A New Security Standard Affecting RDC

Remember Yahoo’s (first) major data breach in 2014? Security gurus punched a few keys and showed the Internet their ability to easily obtain Yahoo email usernames and passwords. One expert tweeted his own accomplishment, 200 Yahoo user names and passwords in 5 minutes. Another example that hits closer to home for banks – hackers swiped…

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04/25/2017

The Rules of Engagement: SMB Edition

How should you engage SMB customers to sell business mobile? New industry research concludes it may be best to put down the phone. Celent approached 397 small and medium-sized businesses (SMBs) to ask them how they prefer to engage with their banks. Their answers were loud and clear. Read on to find out the best communication tactic to get their attention….

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04/19/2017

Business mobile RDC has a customer education problem

Business mobile remote deposit capture is causing a bit of an industry identity crisis amongst users. Celent recently surveyed almost 400 small and medium businesses to rate the appeal of four different capabilities unique to business mobile RDC. None of the respondents received an objective sales pitch before answering this question. The result? Instead of ranking…

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