Business<br />
Insights that<br />
drive results

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Business
Insights that
drive results

Posts by Kesna Lawrence

01/23/2017

Data Can Be Key in Improving Your Customer Experience

Imagine a chef who has leading-edge cookware at his disposal, top-of-the-line appliances and virtually limitless access to the most delicious, exotic, and exciting ingredients imaginable. You would think he has everything he needs to serve guests at his restaurant the most amazing meal they’ll ever eat. Except he’s missing one key element — an element…

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11/06/2014

Marketing Reverse Mortgages … Worth the Wait?

For some mortgage marketers, Home Equity Conversion Mortgages (HECMs), known as reverse mortgages, might appear to be more trouble than they’re worth. Highly regulated and available only to a limited segment of the public, the benefits reverse mortgages provide make them unique among home-equity products. HECMs allow your customers to not only eliminate their mortgage…

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09/11/2014

Prescreening Leads and Staying Compliant

Gone are the days when marketing campaigns were carried out without researching the target audience in advance—the old-school “shotgun” approach. In this era of tight marketing budgets and specialized competition, targeted marketing, which offers maximum bang for your buck, is key. But for targeted marketing to work, you have to be able to determine in…

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06/27/2014

Using Probabilistic Revenue Strategy for Effective Onboarding

Building long-term relationships of loyalty and trust with your account holders is the essence of good business, and the relationship begins when you bring on new customers, a process known as onboarding. Through effective onboarding, the financial institution introduces the new account holder to the company, thereby taking advantage of the critical honeymoon period to…

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