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03/19/2019

As AI gap widens, mid-sized banks must act now – or risk falling behind

Less than 20 percent of mid-size FIs have AI plans for 2019 Ask a banker about technology and innovation, and more than likely, you’ll hear a reference to artificial intelligence (AI). Whether it’s the promise of algorithms, the complexity of big data, or the dreaded rise of the machines, the buzz about AI makes the…

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03/19/2019

Which accounts are helping your NIM, and which are hurting?

Net Internet Margin (NIM) makes the world go ’round in banking. Most everyone in finance knows it measures the difference between the interest banks pay and the interest they receive. Last year, the average NIM for U.S. banks was 3.2 percent, which was up from a record low of 2.95 percent in 2014, but down…

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03/18/2019

Three things you should be doing for your board of directors

We ask a lot of our boards—sometimes more than the pay or liability risk would warrant! Fortunately, most community banks have board members who are personally engaged and invested enough to go the extra mile for your institution. To my knowledge, no one has studied this, but I expect that the higher the board’s engagement,…

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03/13/2019

The Four Biggest Trends in Data-Driven Marketing for 2019

It’s true that every year brings change for the marketing industry. But hot on the heels of significant developments in 2018, 2019 shows no sign of letting up the pace. At Deluxe Exchange 2019 we caught up with Bruce Biegel, Senior Managing Director of Winterberry Group, to discuss the major trends that marketers should be…

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03/08/2019

Why Drones and Robot Vacuums Are Changing Business Banking

Technology is putting corporate customers in the driver’s seat – not banks. While making dinner, you turn to your voice-assisted device and tell it to turn on the TV. You listen to a news story about Amazon’s first public drone delivery while chopping carrots. A few pieces fall to the floor and your robot vacuum…

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02/25/2019

How to Get Employees Behaving Like Business Owners

Whether they realize it or not, many of our Dashboard clients practice “open-book management.” In other words, they actively create a culture where employees think, act, and feel like owners. They get their employees engaged in making money for the business. How does open-book management work? According to John Case, who coined the phrase and…

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02/20/2019

What Toy Stores Can Tell Banks about AI’s Influence on Future Customer Expectations

Artificial intelligence really is a double-edged sword, isn’t it? Our society views this technology with equal parts fear and fascination. Using machine-learning algorithms to analyze the unique genetic make up of a cancerous tumor and predict the best drug therapies is fascinating. But headlines that claim robots will steal a good chunk of jobs in the…

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