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11/19/2018

The importance of succession planning at community banks

According to AARP, approximately 8,000 Baby Boomers are reaching retirement age (65) every day in the United States. Look around at your bank’s leadership and ask yourself – how many of them will be getting there shortly? Depending on your answer, you might also ask – how solid is your succession planning? If you’re wondering…

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11/15/2018

Wild ride: Stay in control during unpredictable conditions

Babies were crying. Strangers were holding hands and praying. Seat belts were pulled tight to the point of impinging circulation. “We’re going to have to ride this out,” the pilot had said. I suspected the 757 was on autopilot, the sophisticated electronics constantly adjusting to the turbulent conditions. “How nice that would be,” I thought….

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11/12/2018

Re-engaging the unengaged customer

Are your customers engaged? It’s a question many in the financial industry are asking themselves lately. In the age of fintech disruption, it’s more important than ever for financial institutions to reach out to customers, to make them feel valued, and to give them reasons to give you more of their wallet. It’s an opportunity…

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10/29/2018

Trends and Takeaways from the Finovate Conference

While attending a different industry conference recently, I was reminded why Finovate remains one of my favorite events on the fintech calendar. Given the popularity of TV programs like “Shark Tank” and a natural business desire to discover the latest technology, most banking conferences have added some “quick pitch” component to their agendas. The now…

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10/24/2018

The Gumshoe CFO: Before You Forecast, Do Some Sleuthing

Building an accurate forecast relies heavily on your historical data. But it’s the hands-on business knowledge you apply to the forecast that helps make it a more predictive and actionable roadmap for your institution. Before you start your forecasting process, take the time to gather updated information. For example, you should: Consider future business decisions…

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10/23/2018

How the CFO Fits into Top Banking Priorities

The ABA Community Bankers Council recently asked the top officers of community banks nationwide about their top priorities for the year ahead. Will they be focusing on technology? Adding new products and locations? Transforming the customer experience? Recruiting and developing a stellar workforce? Creating new business partnerships? Check all of the above, and then some….

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10/23/2018

The Healthcare Payments System Needs a Good Doctor

Healthcare has been transitioning from paper-based processes to electronic transactions for years – but the pace has been a bit slow and sickly. Despite regulatory mandates to convert payments to electronic channels, much of the industry still largely relies on paper and telephone calls for billings and payment. According to the Trends in Healthcare Payments…

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