06/23/2017
We love our jargon in the banking industry, and financial institutions today have managed to expand Eddie’s simple six-word formula for success into multiple layers of terminology, seasoned with plenty of technology. We talk about creating an ideal “customer journey,” “data-driven insights” to drive “segmentation” and “build brand loyalty,” as well as the importance of…
06/16/2017
It’s called synthetic identity theft. Whether by a phishing scam, data breach, hack or physical theft, your information becomes compromised and falls into the wrong hands. Criminals use this stolen information to mix and match names, birthdays, Social Security numbers and addresses with other fabricated information to create synthetic IDs. Once the synthetic identity is made,…
06/14/2017
By now, the entire banking industry is aware of the growing economic power of the millennial generation. In a few short years, millennials have overtaken all other generations as the largest since the baby boomers, and as the most populous in the workforce. Millennials will be the borrowers and investors of the immediate and foreseeable…
06/13/2017
In our digital age, everything is connected. Cars can drive themselves, Planes can fly themselves, and your Refrigerator can use the internet to tell you if you are out of milk and eggs when you are at the grocery store. The era of connectivity and immediacy of data has created a new worldwide web out…
06/08/2017
Who is responsible for building your financial institution’s brand? Is it executives? Employees? Consumers? The answer is yes. All of these people are responsible for building your brand, because great brands are built by people. Executives must lead the brand. Employees must live the brand and customers or members must love the brand. If one of…
06/06/2017
Every quarter, The Financial Brand publishes an updated ranking of the top 100 best-performing banks and credit unions on social media. The Power 100 rankings for Q1 2017 are in, and if you made the list — congratulations! Ranking is an indication that your financial institution is making smart use of social media channels to communicate your brand’s…
06/05/2017
The old saying “a picture is worth a thousand words” is no less true today than it was decades ago, even though that simple picture has been replaced by myriad types of imagery. Humans are visual creatures, and many of us just absorb and understand information better when we receive data visually/graphically. That’s the fundamental…