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12/04/2018

Key Themes at Deluxe Exchange 2019

Deluxe Exchange, scheduled for Feb. 4-6, 2019 in Miami, FL is just around the corner. Along with exciting keynote speakers Peyton Manning, Gretchen Carlson and Guy Kawasaki, DX19 is going to be all about engaging, thought-provoking, innovation-rich content. We’ve been holding this conference for a while now, and we’ve built out this year’s content tracks…

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11/29/2018

Credit Union Puts Data and a Dashboard into More Hands

Chaffey Federal Credit Union of Rancho Cucamonga, CA is expanding its use of Dashboard across the institution. It’s part of a deliberate strategy for Chaffey FCU to increase the use of data to make decisions at every level. The credit union first started using Dashboard to improve the speed, ease, and accuracy of the budgeting…

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11/21/2018

The Fed’s Fraud Study Reveals the Expected and Unexpected

The high-level trends in payment fraud are easy enough for industry professionals to surmise. Card fraud- both credit and debit- is on the rise, particularly in the fast-growing e-commerce channel. Nonetheless, the Federal Reserve’s newly issued fraud study is packed with valuable information. Its data-driven analysis confirms and quantifies some commonly held beliefs, and uncovers…

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11/20/2018

What are the benefits of a records management program?

In a world where phishing attacks and data breaches are constant threats, a steadfast hero of data privacy is a strong records management program. For this month’s blog, I sat down with Deluxe’s Records Management Program Manager to learn about Deluxe’s approach. What is records management? Records management is the control of all business records…

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11/19/2018

The importance of succession planning at community banks

According to AARP, approximately 8,000 Baby Boomers are reaching retirement age (65) every day in the United States. Look around at your bank’s leadership and ask yourself – how many of them will be getting there shortly? Depending on your answer, you might also ask – how solid is your succession planning? If you’re wondering…

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11/15/2018

Wild ride: Stay in control during unpredictable conditions

Babies were crying. Strangers were holding hands and praying. Seat belts were pulled tight to the point of impinging circulation. “We’re going to have to ride this out,” the pilot had said. I suspected the 757 was on autopilot, the sophisticated electronics constantly adjusting to the turbulent conditions. “How nice that would be,” I thought….

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11/12/2018

Re-engaging the unengaged customer

Are your customers engaged? It’s a question many in the financial industry are asking themselves lately. In the age of fintech disruption, it’s more important than ever for financial institutions to reach out to customers, to make them feel valued, and to give them reasons to give you more of their wallet. It’s an opportunity…

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