08/18/2017
Would we have the iPhone today if Steve Jobs hadn’t gotten a second chance at running Apple? If Milton Hershey hadn’t gotten a third chance after founding two failed companies, would we have the Hershey’s Kiss? Everyone, at least once in their lives, wishes for a second chance. When people get a second chance, they…
08/17/2017
Financial institutions know there should be a connection between data and marketing goals, but there is plenty of room for improvement in how well they use data to help them achieve their objectives. That’s one of the many conclusions you can draw from the Digital Marketing Report’s 2017 Financial Marketing Trends. The report shows that…
08/15/2017
Retail establishments routinely fight to win over the best customers. Those with expendable funds and/or a willingness to use credit to buy products from them. While its challenging, those that build the right customer experience have found loyalty in a very price conscious market. Companies like Amazon, Overstock.com, Target, and even Best Buy now have…
08/09/2017
Air travelers largely fall into two categories: those who pay attention to the safety instructions and mentally plan how they’ll respond in different emergency scenarios, and those who ignore the flight attendant and just keep doing whatever they were doing before the safety announcements began. The current rising rates environment is like a plane full of bankers…
07/25/2017
Twenty years ago, this week Deluxe created the foundation of its privacy program by establishing core privacy principles that would embody the spirit of our commitment to privacy. The evolution of privacy since 1997 made me wonder how to compare our perceptions and perspectives on privacy in today’s market landscape: THEN and NOW. What’s changed…
07/24/2017
It’s probably fair to say 2017 will see the easing of at least some banking industry regulations. From an executive order that could target Dodd-Frank to campaign promises to ease regulatory burdens on the industry, the Trump administration seems poised to deregulate. While many in the industry may view the prospect of fewer regulations as…
07/06/2017
Last month over three hundred risk professionals gathered in Washington D.C. to focus on the digital landscape and emerging risk factors for Third Party Risk Management at the 10th annual Shared Assessments Summit. Thought leaders from many verticals, including financial services, healthcare, asset management, and consumer products provided market insights on a variety of topics…