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08/21/2018

Ethics and Compliance Training: It’s Getting Better All the Time

For those of us who work in Corporate America, whether it be at a financial institution or any other company, ethics and compliance training is a familiar, and often mundane, part of our job responsibilities.  Training historically has been designed to ‘check the boxes’ and provide the required information but rarely does it engage the…

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08/15/2018

ABA List Highlights How Banks’ Tax Savings Will Be Spent

When tax reform was first announced, there were plenty of predictions as to how the tax savings would be spent. Thanks to the ABA’s Energizing the Economy list, we can actually see – in one place – how banks are spending their initial windfall. Across the list, there is a healthy investment in employees, whether…

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08/13/2018

Finding The Sweet Spots With Deposit Rates

As we visit with Dashboard clients, we’re hearing plenty of buzz about the need to further raise deposit rates to remain competitive and meet customer expectations. With the likes of Sallie Mae and American Express promoting no-minimum-balance savings accounts at APYs at 1.75% or above, consumers may be paying more attention to their yields. And…

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08/09/2018

Sure, Bank Branches Are Declining – But Let’s Keep Things in Perspective

Here we go again. We can probably count on a replay of these headlines with every quarterly bank earnings release cycle. Here’s a recent one, courtesy of CNN: “Why Bank of America Branches Are Disappearing.” The article begins with the concise statement, “The future of banking is here- and it’s mobile.” I agree wholeheartedly with this…

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08/06/2018

Too Many FIs Still Not Using Data to Optimize Marketing Campaigns

Optimizing the customer experience was overwhelmingly deemed the biggest opportunity for 2018 for bankers (36 percent) surveyed a recent 2018 Guide to Financial Marketing report sponsored by Deluxe. Data-driven marketing that focuses on the individual was a distant second at 21 percent which left me wondering if the people who chose other options either have…

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07/30/2018

Financial Services: Where in the World Does GDPR Apply?

The General Data Protection Regulation (GDPR) is a new European privacy law with a global impact. The regulation became effective on May 25, 2018, and regulates how organizations use and treat the personal data of individuals residing in the EU, regardless of whether the organization responsible for the data collection or processing is physically located…

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07/23/2018

Dear Diary – The Secrets of US Consumer Payment Choice

The Federal Reserve remains the go-to source for authoritative data on the US payments system. In most cases – such as with the Payments Study the Fed issues every three years – the data is gathered from financial institutions. Add some behavioral data collected directly from consumers into the mix, though, and things get really…

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