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11/12/2018

Re-engaging the unengaged customer

Are your customers engaged? It’s a question many in the financial industry are asking themselves lately. In the age of fintech disruption, it’s more important than ever for financial institutions to reach out to customers, to make them feel valued, and to give them reasons to give you more of their wallet. It’s an opportunity…

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10/29/2018

Trends and Takeaways from the Finovate Conference

While attending a different industry conference recently, I was reminded why Finovate remains one of my favorite events on the fintech calendar. Given the popularity of TV programs like “Shark Tank” and a natural business desire to discover the latest technology, most banking conferences have added some “quick pitch” component to their agendas. The now…

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10/24/2018

The Gumshoe CFO: Before You Forecast, Do Some Sleuthing

Building an accurate forecast relies heavily on your historical data. But it’s the hands-on business knowledge you apply to the forecast that helps make it a more predictive and actionable roadmap for your institution. Before you start your forecasting process, take the time to gather updated information. For example, you should: Consider future business decisions…

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10/23/2018

How the CFO Fits into Top Banking Priorities

The ABA Community Bankers Council recently asked the top officers of community banks nationwide about their top priorities for the year ahead. Will they be focusing on technology? Adding new products and locations? Transforming the customer experience? Recruiting and developing a stellar workforce? Creating new business partnerships? Check all of the above, and then some….

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10/23/2018

The Healthcare Payments System Needs a Good Doctor

Healthcare has been transitioning from paper-based processes to electronic transactions for years – but the pace has been a bit slow and sickly. Despite regulatory mandates to convert payments to electronic channels, much of the industry still largely relies on paper and telephone calls for billings and payment. According to the Trends in Healthcare Payments…

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10/16/2018

On a Roll: High-Performing Banks Forecast Frequently

How will your board react when they see your end-of-year numbers? Pleasantly surprised? Shocked? Neither reaction should occur if you regularly prepare a rolling forecast. A rolling forecast, according to the Corporate Finance Institute (CFI), is a type of financial model that predicts the future performance of a business over a continuous period, based on…

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10/15/2018

Amazon Insurance & The Consumerization of Payments

Last month, Mr. Bezos officially entered India’s insurance market. The rumors swirled all summer, especially after Amazon’s acquisition of PillPack, an online pharmacy that’s giving brick-and mortar-operations a run for their money If Amazon could eventually master the payment processing complexities of the medical industry, why couldn’t they consider the insurance market? Some insurance experts…

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